PayTrace Go Android App
- Justin Goes
- Danielle Prochaska
- Jordan Kellogg (Deactivated)
The PayTrace GO app is available for download on the Play Store and is compatible with Android devices (phones and tablets) running Android OS 5.0 (Lollipop) or later. With PayTrace GO, mobile devices can process credit card transactions in a simple and efficient manner. Transactions are securely transmitted to a merchant's PayTrace Professional account through the PayTrace API. Users can swipe or key-enter transactions as Authorizations or Sales. Creating and recalling customer vault information is available. Signatures can be captured via the device's touch screen, and receipts can be emailed to the cardholder. Previous transactions can be viewed, and unsettled transactions can be voided.
Andriod does not support older versions of OS, and we cannot guarantee that PayTrace GO will work on those versions.
The audio port lets the app connect to the MagTek uDynamo mag-stripe reader. If merchants have set up their email address under "Manage Email" to accept API receipts, PayTrace Go will automatically send them receipts via email. To process EMV transactions in addition to swipe and key enter transactions, you must connect via Bluetooth using an ID Tech VP3300 EMV reader.
MagTek uDynamo mag-stripe reader
21073092 - MagTek uDynamo - Audio Connector—Android devices OS 5.0 (Lollipop) and above.
Part Number: 21073092
Configuration: SECURITY LEVEL 3
MASKING: 4-ASTERISKS-4 or 6-ASTERISKS-4
KSID.TYPE: MAGENSA PRODUCTION KEY (MPK)
KSID: 90118800
To order, refer to our Recommended Hardware page.
Charging your uDYNAMO
If you are having issues connecting to your card reader or processing transactions - please make sure the card reader is charged.
Connecting the card reader to the app will show the charge level percentage of the card reader.
To use the uDynamo card reader, you must first charge its internal lithium-ion batteries. Connect the card reader to a USB host interface and ensure it is charging. A single battery charge allows the uDynamo to process up to 300 swipes. If the card reader is left on without any activity, the battery will last for approximately 3.5 hours. It can take up to 6 hours to recharge the battery fully. Additionally, ensure the device's microphone is turned on to use the card reader with your phone or tablet. We recommended that you work with your merchant service provider to source a properly configured card reader for use with PayTrace GO.
ID Tech VP3300 EMV reader
If you are using the ID TECH VP3300, make sure your Bluetooth is On.
Do not connect the card reader to your phone via the Bluetooth menu. You will connect it using the app.
IDTECH VP3300 EMV Bluetooth Card Reader
VP3300 BT GEN 2
TPG Part number: IDT-KEYINJ-340
To order, refer to our Recommended Hardware page.
Charging your ID Tech
Android V4.4 - PayTrace Go Walkthrough
The PayTrace Go app is free for both iOS and Android mobile devices. Before using the PayTrace Go app, please ensure the device and app are up-to-date.
Processing a New Transaction
Use the image below to help you walk through the steps.
Once you sign in, you will see the Home screen.
Select New Transaction, and fill out the fields provided.
Select Charge.
On the Confirmation screen, select Continue.
Note: You can Void an approved transaction while it is Pending.
If you are processing an in-person transaction, you can accept a signature from the customer.
Then, you have the option of emailing the receipt.
Charging a Saved Customer
Use the image below to help you walk through the steps.
From the Home screen, select Customers.
Choose a Customer from the list.
Select Start Transaction.
It will auto-fill the customer's saved information.
Enter the required information and then select Charge.
Select Continue to proceed to the signature and the email receipt pages.
View Transactions
Use the image below to help you walk through the steps.
From the Home screen, select View Transactions.
Optional: Use the Search Bar to search transactions by the card's amount, name, or last 4 digits of the credit card. Required: Enter the date range that you would like to search.
Note: It will default to the past seven days.
Choose a transaction from the list to view its details or email a copy of the receipt.
Note: If the transaction is in a Pending Settlement status, you can choose to Void it.
Settings
Connecting a Card Reader
Use the image below to help you walk through the steps.
From the Home screen, select Settings.
Select Card Reader.
Select the card reader you purchased through our Recommended Hardware page.
Update Password
Use the image below to help you walk through the steps.
From the Home screen, select Settings.
Select Update Password.
Enter your old password and the new password.
Select Update Password.
Sign Out
Use the image below to help you walk through the steps.
From the Home screen, select Settings.
Select Sign Out.
Confirm Sign Out.
Need more help?
Our support team will be happy to assist you.
If you are unsure where to go, try the search bar on the top right of any page.
If you cannot find the documentation you are looking for, please let our support team know so we can continue to improve this documentation.
Need more help?
Our support team will be happy to assist you.
If you are unsure where to go, try the search bar on the top right of any page.
If you cannot find the documentation you are looking for, please let our support team know so we can continue to improve this documentation.
If you have questions - please contact support@paytrace.com