To access your PayTrace account users profiles can be created. There are two types of profiles available, each with a controlled level of access specified by an administrator. The User Management Guide can be used to create and manage user access to the PayTrace account, as well as set up and control report and notification recipients.

WEB USERS

Users can access any portion of PayTrace Virtual Terminal (VT) through the Internet. These users' passwords expire every 90 days and must be updated after they expire. Web user login credentials also work for accessing the API. For more information please watch the video below.

API USERS

API user passwords do not expire. API users cannot access the VT; they only allow third-party software to communicate with the API. For more information please watch the video below.

Password Requirements

Web Users

• Passwords must contain a mix of letters and numbers with at least eight characters.

• At least one uppercase and one lowercase letter is required

• Passwords must be changed at least once every 90 days.

• Passwords expire after four consecutive failed login attempts.

• Passwords must be unique and must not match the previous 4 passwords used for the user profile.

API Users

API users credentials are leveraged through 3rd party integration software and can be easily mis-transalated. Please do not create API users with passwords that contain special characters. Certain special characters can cause issues when being read by the API.

• Passwords must contain a mix of letters and numbers with at least eight characters.

• At least one uppercase and one lowercase letter is required

• API user passwords do not expire.

• Passwords expire after four consecutive failed login attempts.

• Passwords must be unique and must not match the previous 4 passwords used for the user profile.