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Your PayTrace Virtual Terminal enables you to refund sales that have been approved and settled quickly.

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How to Use This Page

Select Refund Transactions from the Virtual Terminal Menu.
Note that you You may select any settled sales processed by specifying the date range, entering the Order ID number, or populating the search field with a name, dollar amount, or partial card number and selecting the Search button. After the transaction list appears, you may refund one or more transactions by checking selecting the check box next to the transaction(s) that should be refunded and clicking then selecting the Process button.

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Refunding a transaction generates a new transaction that gives your customer the exact amount you provide in the refund’s amount text box. The refund amount may be less than or equal to the original transaction amount.

To issue a partial refund to an existing sale, enter the date of the transaction

Enter the transaction date in the date range, enter the order ID number, or pull the transaction up by using the search field. Once the transaction is shown, check select the check box to the left of the transaction and repopulate enter the amount with the amount you would like want to credit back to the card.
Once done, select the Process button at the bottom of the screen.