Help Documentation
This documentation provides the tools to help you use PayTrace effectively. For additional assistance, please visit our support page to contact a representative.
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Training Webinars
PayTrace now provides Group Training Webinars every Tuesday and Thursday at 7:15 a.m. PST.
You can join group training sessions with up to 100 participants. During these sessions, you can ask the trainer questions via private chat, and they will address them during the webinar. To attend, you must pre-register 24 hours in advance, and each attendee must register individually. Once you register, you will receive a confirmation email with instructions on how to join the training. Please register using the links below.
Register for a TUESDAY session, click here.
Register for a THURSDAY session, click here.
Register for a FRIDAY session, click here.
Training Session Overview
Join us for a 35-45 minute training session on PayTrace's highly sought-after product, the Virtual Terminal. Our session will cover the following concepts in detail.
Processing transactions
Processing voids and refunds
Viewing transactions and batch reports
Creating/storing customer profiles
Creating users
Virtual Terminal security settings
Discretionary data fields
Custom reports
Who should attend?
Merchants who would like training on the basic use of the Virtual Terminal
Live Account Training & Production Demonstrations
Product Demonstration Calendar
Getting Started
Please refer to the Table of Contents on the left-hand side to access the documentation. For new users, we suggest utilizing our Quick Reference Guide (QRG) or viewing our Training Videos to assist with a speedy start-up process.
Need more help?
Our support team will be happy to assist you.
If you are unsure where to go, try the search bar on the top right of any page.
If you cannot find the documentation you are looking for, please let our support team know so we can continue to improve this documentation.
If you have questions - please contact support@paytrace.com