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Password Requirements

  • Passwords must contain a mix of letters and numbers with at least eight characters.

  • At least one uppercase and one lowercase letter is required

  • Passwords must be changed at least once every 90 days.

  • Passwords expire after four consecutive failed login attempts.


If you suspect or discover someone has fraudulently accessed your account, please get in touch with PayTrace Support immediately.

If you forget your Password, click the “Lost/Forgotten Password" link, and PayTrace will email a link to reset your password.

Watch the video below on accessing your login credentials and resetting your password.

Need more help?

Our support team will be happy to assist you.

If you are unsure where to go, try the search bar on the top right of any page.

If you cannot find the documentation you are looking for, please let our support team know so we can continue to improve this documentation.